Warranty & Repairs

Goldfern Mobility provides a warranty on most of our products from date of purchase. Please refer to each product specification for the warranty period applicable when used in a private setting. For products used in a commercial or hire setting, the warranty period will be half of that stated, unless otherwise agreed with Goldfern Mobility. This warranty is to provide a guarantee that any product purchased from Goldfern Mobility will be free from material and workmanship defects.

If a problem does arise with any Goldfern Mobility product within the warranty period, please complete the warranty/repair form on our website. The form can be downloaded from our website, or alternatively, you can email us at [email protected], or phone us on 0800 100 971 to receive a return authorisation.

Depending on the circumstance and product, Goldfern Mobility may request for the product to be returned to our Head Office for assessment or we may arrange for a sub-contractor to inspect on site. Should a product be found to be defective, Goldfern Mobility reserves the right to either repair or replace the item. We endeavour to resolve all warranty issues as quickly as possible. We stand behind the quality of our products and offer a warranty that covers any defects resulting from manufacturing or production errors. This warranty is valid from the date of purchase and applies only to issues directly related to the manufacturing process. Please note that this warranty does not cover damage resulting from normal wear and tear, misuse, or improper handling. For products that do not carry an official warranty, we are still committed to customer satisfaction.

We will consider any fair and reasonable concerns that arise within a reasonable time frame from the date of purchase. If you believe your product has a manufacturing defect or an issue worth reviewing, please contact us with proof of purchase. We will assess the matter in line with our commitment to quality and service.

Goldfern Mobility agree to fulfill our obligations under the Consumer Guarantees Act 1993.