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Goldfern Mobility provides a warranty on most of our products from date of purchase. Please refer to each product specification for the warranty period applicable.

This warranty is to provide a guarantee that any product purchased from Goldfern Mobility will be free from material and workmanship defects.

If a problem does arise with any Goldfern Mobility product within the warranty period, please complete the warranty/repair form provided, including images. The form can be downloaded from our website, alternatively, you can email us at hello@goldfernmobility.co.nz, or phone us on 0800 100 971 to receive a return authorisation.

Depending on the circumstance and product, Goldfern Mobility may request for the product to be returned to our Head Office for assessment or we may arrange for a sub-contractor to inspect on site.

Should a product be found to be defective, Goldfern Mobility will decide whether to either repair or replace the item.

We endeavour to resolve all warranty issues as quickly as possible.

Warranties will not apply to products that have been damaged due to normal wear and tear, when products have not been used as intended or when unapproved modifications have been made to products.

Goldfern Mobility agree to fulfil our obligations under the Consumer Guarantees Act 1993.

Merits Mobility Scooter & Power Chair Warranty & Registration Form

Warranty & Repair Form